Trainings are the core component of AKM Training Centre’s capacity development offer. In practise, trainings delivered by the TC vary from Instructor-led trainings/ training courses to blended/hybrid trainings. See below an explanation of each:

Training courses are tailored made for the needs of a specific target group, identified based on needs assessment. It is designed around a number of learning objectives and each session has SMART predefined objectives and content materials, with a detailed session plan to guide the trainer. Training methods vary and AKM stands for highly participative action-learning approach.

Can be more effective if combined with another CD methods, such as follow up coaching, peer-learning clusters, field visits.

A training programme is a series of structured events/trainings, held over a pre-defined period of time, and thus it is more costly and requires participants to devote more time for learning. Can be one- or two-days trainings, or even longer, but not more than 5 working days per training module.

It is designed based on needs assessment and each training module has its own learning objectives. The trainers have a detailed session plan for each training module, consisting of specific learning targets for each session.

Participants are asked to do an exercise on the topic of each module between each time they meet or put the content of the module into practice in their workplace. Higher effectiveness will be reached if support from the Trainers is ensured, if needed.

An E-learning course is a form of web-based/virtual learning, conducted via electronic media, online, on the Internet. It can be a one-stand learning module (one online event), or a series of modules that cover one learning area/topic. The duration and number of e-learning courses/events depend on the complexity of the learning area vs. the learning objectives. If more subtopics should be covered, then more training modules will be delivered online.

Perhaps the most valuable benefit of e-learning is that it provides access to a wider audience, has low costs and saves time. Yet, wider access can also mean less control and potential technology issues. Also, an appropriate software application should be used to deliver online trainings.

The successful e-learning very much depends on the self-motivation of individuals to study effectively.

It’s essential to support construction of knowledge and competence through communicative and collaborative assignments, and to ensure inter-active tools and exercises instead of one-way presentation.

Can be more effective if combined with another CD methods, such as follow up coaching, peer-learning clusters, face-to-face trainings etc.

Blended learning, also known as hybrid or mixed mode, takes technology and traditional learning and, simply said, blends them together. Due to its modular design, blended learning can come in numerous shapes and sizes. It also offers flexible time frames that can be personalized to each person, offering them the ability to learn at their own pace.

It is actually a combination of different learning methods and tools (e.g. can be a mix of e-learning, facilitator-led and/or self-paced, and face-to-face interaction training).

Yet, when switching from solely face-to-face to e-learning, one should start slow, so to be able to assess what is and is not working from a content perspective, but also to give the learners time to adapt gradually to the blended learning concept. Also, the trainers/facilitators, if used to face-to-face training only, need to be skilful in using different online tools and platforms.

What works for in-person training may not necessarily work for online training. One should not automatically assume that existing courses are ready for online distribution. That is why the AKm Training Centre and its trainersdo initially analyse and identify a) who the learners are, and b) what they need to know (learning objectives), and then c) to review and design the course content.

Based on the analysis, a blended learning strategy is designed. Once the learning goals are identified, one can think about how each goal could be achieved, in an online and/or offline setting.

When talking about online learning, it can be self-paced or facilitator-led, or a combination of both. With blended learning, trainees can be asked to work at their own pace, but also to attend online courses with facilitator or face-to-face trainings in other instances.

A blended learning approach ensures that the learner is engaged and driving his or her individual learning experience.

Webinars are also an easy route to blended learning. When applied to E-learning, blended learning usually involves:

  • A portion of the learning occurs online, with the trainees being able to manage the pace at which they learn (self-paced learning),
  • Another portion of the learning is trainer/facilitator-led, usually conducted through webinars, allowing remote learners to engage more easily.

The protocol at the local level is a training designed exclusively for the chiefs of mayors’ cabinet. Through which we aim to advance the protocol in local government both in visits abroad, as well as in the reception of various delegations. This training is provided to municipalities at any time when they request it.

Protocol communication and Ethics is a training offered to municipalities aimed at preparing municipalities to be as advanced as possible in diplomatic communication, organization of meetings with diplomatic protocol, ways of receiving delegations, various visits abroad. Ethics of diplomatic communication and other issues about communication, protocol and ethics.

Communication and public relations challenges and opportunities is another training offered to municipalities and aims to further strengthen the communication of municipalities both within the institution, as well as with external parties such as: citizens, stakeholders, non –formal groups, NGOs and the media.

Training on management of crisis and emergency and public emergencies is a training provided to municipalities on how to manage communication and various public emergencies. This training is designed to be provided to information officers in municipalities because they are the first contact from citizens, as well as from the media and other parties.

This training is designed for municipalities on how to manage communication in various crisis situations such as pandemics, floods or various situations which require a rapid institutional response. This training is designed to be provided.